Melbourne Chevrolet-Why Service with us

Hello, and thanks for taking time to read my blog, my name is Big Dan and today I would share the importance of servicing your General Motors Product or Chevrolet with our dealerships Service and Parts Department. First let me make something perfectly clear, it does not matter where your vehicle was purchased if at our dealership or anywhere in the county, and it's also important to understand that even if your vehicle is out of warranty, you should always bring it to an authorized General Motors Dealer, regardless of what you may think or other people tell you. This is what we do, we are not the back yard mechanic, we do not employee high school kids and pay them minimum wage while charging you retail prices and making more profit. We only hire and maintain a staff of Factory Trained Technicians. In fact most of our technicians are Master Certified, which for those who don't know, is like having a doctorate from a leading university. Except there expertise is fixing and understand your automobile. Why is this important to you ? Simply put our time is valuable and so is yours, you have a problem with your vehicle and it needs to be fixed and fixed right the first time, you do not want to pay for guess work, you want to drive in the door, describe the problem, drop it off, and know that when its done its done properly or fixed right the first time using genuine General Motors Parts. Is this not important? Of course it is. When you go to the back yard garage, or the quick service chain, you receive just that, work from someone who has no clue what there doing, or work performed by a chain who could care less about you or your vehicle. After all they only want to make money off you, they can't sell you your next car. What about records ? when you go to trade your car in or sell it privately wouldn't it be nice to say to the customer, here are all my service records, and if you doubt me go over and see my friends at Melbourne Chevrolet they know me and my vehicle and will tell you how I have taken care of my car.
Now your all saying this all sounds great, but we know the back yard garage charges less per hour, or the quick service chain has $10 Oil and Filters done it 5 minutes. Give me a break, lets talk about a labor rate less than an authorized dealer at a back yard garage.
You pay for time and material at the back yard garage. Is he factory trained? Does he work on Chevy's every single day ? Does his parts come with a warranty ? or a labor guarantee ? No to all of the above. In most cases he has to think twice, replace this, try that, and guess what? you pay for it, his their labor rate was $20 less per hour, but it took them 5 hours longer to do. If we had it in our service department we would know 99% of the time what the problem is just by your description of the symptoms. And in most cases would have taken a quarter of the time to do the whole job. So who won ? the guy you paid at the backyard garage. What about electronics, updates, schooling, recalls, etc. Today's vehicles are complex, and only a factory trained technician can understand all this, why? because he has to, in order for us to service you, we must have Factory Trained Technicians to work on your vehicles.
What about parts from the back yard garage or the Quick Service Chain ? The back yard guy goes to the auto parts store and buys generic parts, then marks them up 50-100%, plus your paying for his time to go to the parts store. Remember, your paying him for time and material.
Plus the part is not genuine nor is it warrantied, same goes for the labor. In fact when its not fixed right and your bring it back to him, his fixes something else and charges you for that as well, once again hoping it fixes the problem and all the time the first repair was not the problem, but do you think he is going to tell you that ? of course not.
Now the Quick Service Chain, all there employees are in or just out of high school, no experience, and they are taught to do it as fast as possible, time is money and those chains are only in it for the money. Why would you want some kid to drive your vehicle in as fast as possible, put it up in the air the same way, drain half your oil, put a filter on it from who knows where, and run it back out front ? I know I wouldn't. For what? because its $10. At Melbourne Chevy, we want to do all your Quick Service, but not in 10 minutes, and not for $10. Why because we want a chance to see you, look at your vehicle and perform a safety check while servicing your vehicle, and for only a few dollars more all the time using genuine General Motors Parts with factory trained technicians. Its like going to the dentist for a cleaning, not only do they clean your teeth, they also check all your teeth and let you now what needs to be done now or in the future. Preventive maintenance is what we call it. Some say its just us trying to sell you something you don't need in order to make up for the inexpensive Oil Change.
Well that is so far from the truth, its our way of showing you our commitment, to doing all we can to keep earning your business and taking care of your investment.
So lets sum this all up, Service with us, weather in warranty or not. We cost less. We know what were doing. We warranty and guarantee our work. And most of all we fix it right the first time. Why would you want to go anywhere else ?
I wouldn't and I sure you wouldn't as well, Plain and Simple!
Thanks
Big Dan
Melbourne Chevrolet
US Route 1
Melbourne Florida
1-800-723-3611
Website: http://www.melbournechevrolet.com/
Email Me @ melbournechevy@aol.com